A virtual office is a service of providing an office address that you can use when registering your business, but also provide it for correspondence, put it on marketing materials, website, Facebook, business cards and use it according to the rules contained in the contract and regulations.

When you choose the "Office 31" service, you are opting for a number of benefits:

• Cost optimization
• Maintaining privacy
• Freedom of action
• Prestigious business address in the center of Poznań and Warsaw

Although the name itself indicates that the office is virtual, this is not quite true. The office at the addresses indicated actually exists and you can use it to the extent that it is in accordance with the terms of the contract and the regulations.

Most of the clients of a virtual office are entrepreneurs, however, this is not the rule, a non-business person, foundations, associations and other types of entities may want to use a virtual office.

Of course, virtual is in name only. You can find photos of our locations in each city in the section gallery.

A virtual office is not for:

• Conducting illegal activities
• Hiding your identity from services or creditors

We realize that companies registered in the same location could indirectly affect the image of the location, so we protect our customers by verifying subsequent entrepreneurs who want to use the Office 31 service. Before concluding a contract, each entrepreneur is verified in accordance with the applicable law.

In addition, we cooperate with Tax Offices, Customs Offices, Bailiffs, Courts, services like the Police - if there is a suspicion that one of our clients is breaking the law, his data will be transferred to authorized services (in case of an official inquiry).

The service of virtual office, which consists in making available premises for the purpose of conducting business and handling correspondence of business entities, is fully legal. Our clients, concluding a contract with us, obtain the legal title to use our addresses in registers such as CEIDG or KRS. No authority has legal grounds to question the legality of the company's operation at the address where many other entities are located. Attempts to deny NIP or VAT registration for companies using virtual offices have been overturned by Polish Courts and this problem no longer exists. We have also received a certificate issued by the National Tax Administration (KAS) for registration in the Register of Activities for Companies or Trusts - Registration Number: RDST-380. If necessary, it is possible to make an appointment with officials at the premises of our virtual office with prior reservation and making sure that it is available at the time.

Don't.

The offer of our virtual office can also be used by individuals who do not conduct business (i.e. individuals), as well as any other organizations such as associations, foundations and others.

The only difference in the case of non-business persons or institutions is that a name invoice without TIN will be issued from our side.

An individual can use our address, for example, as a mailing address that he shares with others for contact purposes, on his website, business cards, Facebook, for non-registered activities, etc.

We understand that the amount of information may seem large at first, so simplifying:

• You rent a business registration address and/or mailing address from us for one year, you can use it for business registration, as a corporate headquarters, on your website, on Google and other places
• Once the agreement has been concluded and paid for, we will collect your correspondence for you, which will arrive in our mailbox, and you will then receive an e-mail notification of it, along with a photo (of the letter's avis or envelope) and instructions on how to collect the letter yourself (or by proxy, your designee) from our headquarters
  • in case of an advice letter you will pick up the letter at the local Post Office
• We move the letters that arrive in our mailbox to the office premises, where there is a system of lockable boxes with an electronic lock, where each box has a variable PIN assigned by us
  • You have 3 days from receipt of the e-mail notification to collect the letter
  • if the letter that went to the box is not picked up on time, we will store it for you free of charge and you will be able to pick it up at a later date convenient for you
• If necessary, we will scan the letter for you, but this is not our basic service, so it involves an additional fee
• As part of the annual subscription, you have a certain number of hours to access the office premises, e.g. for remote work, meetings with clients
  • However, we do not provide exclusive access to the premises, the premises operate on a co-working basis, at the time of your visit our other customers may be in the premises, for example, to receive their correspondence
• Contact with us is by e-mail, chat, remote channels, concluding a contract over the Internet, the contract does not need to be scanned, signed, sent back, and there are no permanent employees at the headquarters of our offices. We focus on modernity and automation of processes, which is why we can offer such attractive prices for services.

You will find all the detailed information in the other sections of this FAQ and at detailed offer.

Please contact us by email biuro@biuro31.pl In a situation where you have not found the answer to your questions.

There are many virtual offices on the market, so what makes Office31 different?

1. Low price - the standard price of the service at the competitors is about 50 PLN net / month, with us, thanks to the applied processes, policies, automation, as well as focus on providing necessary services to customers, we are able to reduce this price to 20 PLN net / month. It should be added that our price is not a time-limited promotion, it is a fixed price year-on-year.
2. 24/7 office access - while other offices close at 5pm on Friday and open at 9am on Monday, with us it is open 24/7. This is very important, we are entrepreneurs ourselves and know that free time is often in short supply. A letter has arrived for you and you want to pick it up at 3AM on Saturday, for example? With us it is possible, and with the competition - no.
3. Contactless - for some for various reasons it is important to receive their letters without contact with other people, with us it is possible. Access to the office is automated, and you will not meet our employees on site.
4. Automated way of contracting, fully online. With us you can conclude a contract 24/7, we do not require you to print, sign, scan and send back the contract. Everything happens online. While other companies often provide at most a form for contact, and the conclusion of the contract takes place on weekdays, usually between 9am and 5pm, with us the contracts are generated by an advanced IT system, so there will be no problem with concluding a contract on the weekend, in the middle of the night, for example.
5. Simplicity and transparency is our motto. We offer services that are described in the section detailed offer on our website, handle correspondence, notify, archive, make available or scan on request, describe in detail on our website how we provide services, provide a model contract for you to read before entering into a contract. We strive to make everything clear and transparent for our prospective customers.

We invite you to take advantage of our services - enter into contract.

Yes.

We have an optional mail scanning service, which is available upon request and is not included in the annual subscription.

At the same time, we encourage the use of electronic communication with institutions such as Social Security and the US, which can significantly reduce the need for scanning.

You can find detailed information on E-Delivery in our dedicated article.

The scanning service works as follows:

1. You receive an email notification with a photo of the letter envelope
2. Respond to the e-mail requesting a scan of the letter's contents.
3. You will receive a scan via email along with a proforma invoice for payment.
4. After payment, we will issue a VAT invoice 23%.

The scanning activity itself will be performed during our employee's next visit to the office premises.

As of March 2024, the scanning service will be a pre-paid service fully managed through the Customer Panel (no email).

The price of scanning is 5 PLN net + 23% VAT per letter up to 5 pages, for example:

• 1 letter, 5 pages = 5 PLN net + 23% VAT
• 1 letter, 7 pages = 10 PLN net + 23% VAT
• 2 letters, 1 page each = 10 PLN net + 23% VAT
• 2 letters, 4 pages each = 10 PLN net + 23% VAT
• 2 letters, one 2 pages, the other 7 pages = 15 PLN net + 23% VAT

As of March 2024, the scanning service will be a prepaid service.

A detailed price list effective from March 2024 is presented below:

• 5 tokens = PLN 25 net + 23% VAT
• 10 tokens = 45 PLN net + 23% VAT
• 20 tokens =85 PLN net + 23% VAT
• 50 tokens = 200 PLN net + 23% VAT

One token will allow scanning a letter of up to 5 pages. For example, a letter that is 7 pages long requires two tokens.

No, we do not have a referral service, if such a service is needed, you can use the service Redirects Via the Polish Post.

Correspondence that arrives in our mailbox will be received by us and, if not received by you, archived.

Then you will be able to pick it up at a convenient time at the headquarters of our office after declaring your desire to pick it up in advance.

In the event of termination of the contract, upon request, we can send you back all archived correspondence. The approximate cost of the service is 20 PLN net (depending on the amount of correspondence and possible changes in the price lists of logistics companies like InPost).

Such a situation applies primarily to letters, the receipt of which must be signed for with a handwritten signature.

Receiving such a letter on your behalf could have legal consequences for us, since by signing on your behalf we would certify receipt of the letter.

We are not in a position to accept the risks associated with such situations, hence there is and will be no such service.

We are also unable to distinguish what type of letter would be received, so we do not pick up any letters requiring a receipt for customers.

You can still authorize any person to collect the letter on your behalf.

For letters from all kinds of offices (US, Social Security, KRS, etc.), we recommend swapping registered letters for communication via the Internet -. e-Delivery.

Our service is the cheapest of its kind in Poznan and Warsaw, and probably in all of Poland!

The total cost of the service is PLN 295.20 gross per year.

The minimum duration of the contract is one year - It is not possible to purchase a subscription for a different period of time, there is no possibility to pay monthly, but only in advance for a year.

We are competitively priced because we don't impose unnecessary additional services "at a price", we don't have permanent employees in the office, we try to automate processes - we simply focus on what is most important - delivering the service you need.

It depends on the quantity. For two or three companies, the price is still standard, that is, 2 or 3 x the amount of the annual subscription. For more companies, the price is negotiable. However, please note that we offer the service at a very attractive price, so the amount of discount given will not be counted in tens of percentages.

The decision is up to you. We do not hide anything, we clearly present the principles on which we operate, we provide a model contract, detailed information about our offer, FAQ section describes how we provide services, as well as what you will not get with us. However, please note that the annual price of service with us is usually 3-4 months of virtual office service with our competitors. We believe that the price/quality ratio for our service is at the highest possible level. We invite you to use our services, and if our offer is not suitable or sufficient for you, we invite you to use the services of our competitors. We write about this directly, because we care about satisfied customers who received the service they expected from us.

In the case of individuals, the contract can be concluded, for example, on December 20, 2023, while you can enter, for example, January 1, 2024, as the date you intend to register your business in CEIDG. This is an option for people who prefer to have everything prepared in advance, not at the last minute. In the example given above, the contract will be effective from January 1, 2024 to January 1, 2025, although the contract was concluded on December 20, 2023.

In the case of companies, the agreement should be effective as of the date of execution of the Articles of Incorporation, since in the Articles of Incorporation itself, our address was indicated as the address of the company, despite the fact that it was not listed in the KRS.

At 100% online, no printing, scanning or personal visits. We focus on modernity and ecology. Only three simple steps separate you from entering into a contract with us, 

1. fill in form On our website.
2 Make a verification transfer. This is a simple bank transfer for the amount of 1 penny. The account number is in the contact.
3 Confirm by SMS your willingness to conclude a contract. You will receive an SMS from us inquiring about your willingness to conclude a contract, just reply to it.

Following these steps, a contract and a proforma for payment will be generated for you. Once the proforma is paid, you will receive the necessary access and additional information on how to use our services.

Everything is done in the same way as described above for existing companies. The most important issue is the conclusion of the contract prior to company registration In CEIDG or after its registration, but on the same day. Otherwise, we are dealing with the non-contractual use of our address, which may involve legal consequences.

In the case of a sole proprietorship, we are dealing with an individual, the company itself has no legal personality. This means that the contract concluded before the moment of registration of the new activity in CEIDG with the natural person (in name, not mentioning the name of the company) entitles to use the virtual office after registration of the activity in CEIDG. At the time of registration in CEIDG, a TIN is automatically assigned. The contract itself will not include the TIN and company name, while the VAT invoice will already be issued including the company name and its TIN, so that you can include it in your business expenses. After registering your business, please contact us and provide your company's TIN.

Note - if you conclude a contract with us after registering your company in CEIDG, please note that the verification transfer of 1 penny must be made from a bank account that has not been established using our address. It can be a private account of the business owner.

Limited liability companies, joint stock companies (including PSAs) have their own legal personality. In this situation, the contract for virtual office services is concluded with the company, which can be represented by an individual, most often a member of the board of directors, the president of the company or an attorney, proxy.

In the case of new companies that have not yet been made visible in the KRS, we are dealing with limited liability companies or joint stock companies in organization, which can also enter into contracts. Such agreements are binding and do not need to be later annexed after the company is made visible in the KRS.

We enter into a contract for a virtual office with a new company on the day the company's contract is concluded, not on the day the company is listed in the KRS. If the company is already in the KRS with our address, but there is no contract with us, we are dealing with non-contractual use of our address, which may have legal consequences.

Steps to register a new company at a virtual office address:

1. Send us information to biuro@biuro31.pl that you want to register a new company at our address. Attach to the email a pdf confirmation from your bank of making a verification transfer for the amount of 1 penny. You will find the account number for the transfer in the tab contact.
2. Conclude the partnership agreement through the s24 system or notarized. At this stage you can use our address as the address of the company.
3. Fill out form on our website, where you will attach the signed company contract and provide other necessary data
4. After completing the form, you will receive an SMS from us. Reply to it confirming your willingness to conclude a contract.

After payment of the proforma invoice, a VAT invoice will be issued. You will receive the invoice as soon as you provide us with the company's VAT number, but no later than the statutory deadline, i.e. by the 15th of the month following the month in which the contract with us was concluded.

If your company does not receive a TIN within the statutory deadline, we will issue a VAT invoice for the service without a TIN. Then, in order for the VAT invoice to be an expense for the new company, it will be necessary to send us a correction note to the VAT invoice received, where the TIN of your company will be indicated.

Civil, general, partnership and limited partnerships do not have their own legal personality. The contract on their behalf is concluded by persons authorized to represent them, most often one of the partners, or in the case of a civil partnership, all partners.

The agreement can be concluded after the company is made visible in the relevant register - CEIDG or KRS.

Steps to register a new company at a virtual office address:

1. Send us information to biuro@biuro31.plThat you want to register a new company at our address. Attach to the email a pdf confirmation from your bank of the execution of a verification transfer for the amount of 1 penny. You will find the account number for the transfer in the tab contact.
2. Enter into a partnership agreement.
3. Once the company is listed in CEIDG or KRS, fill out the following form On our website.
4. After completing the form, you will receive an SMS from us. Reply to it confirming your willingness to conclude a contract.

After payment of the proforma invoice, a VAT invoice will be issued. You will receive it within the statutory deadline, i.e. by the 15th day of the month following the month in which the contract was concluded with us.

Foundations and associations have legal personality from the moment they are registered in the National Court Register, so from that moment they exist and can conclude contracts. The procedure for entering into a virtual office contract for the above is as follows:

1. Send us information to biuro@biuro31.pl that you want to register a new foundation or association at our address. Attach to the email a pdf confirmation from your bank of making a verification transfer of 1 penny. You will find the account number for the transfer in the tab contact.
2. Register the foundation/association and wait until they are listed in the KRS (this can take several weeks, or even months in case of formal errors).
3. Fill out form On our website, where you will provide the other necessary data
4. Confirm by SMS that you want to conclude the agreement.

After payment of the proforma invoice, a VAT invoice will be issued. You will receive the invoice as soon as you provide us with your VAT number, but no later than the statutory deadline, i.e. by the 15th day of the month following the month in which the contract with us was concluded.

If your foundation/association does not receive a TIN within the statutory deadline, we will issue a VAT invoice for the service without a TIN.

No, the contract is concluded over the Internet, there are no employees on the premises of our offices to sign contracts. We also do not conclude contracts by mail. We operate in 100% online.

A verification transfer of 1 penny (PLN 0.01) is used to confirm the data of the person or company that enters into a contract with us.

The execution of the transfer is a prerequisite for the conclusion of the contract.

We intentionally did not integrate verification transfer payments with payment gateways, as is the case with online stores, to prevent suspicion that this is some kind of phishing attempt.

You provide your account number (tab Contact) and we ask you to make the transfer on your own as you are comfortable with (e.g., through the bank's app, the bank's website, or maybe even at a bank branch or by phone).

The verification transfer must be made from the bank account of the person or company that contracts with us.

It can be a private account, for example, in a situation where we are dealing with a company that has not yet been registered or does not yet have a bank account. It can be a company account, if the existing company has one.

The verification transfer can also be made from the attorney's bank account, if he is the one who enters into the agreement on behalf of the company.

However, we do not accept a verification transfer from a bank account that has been registered at our address.

We are talking about a situation, for example, where a company was registered at our address without concluding a contract with us, then applied to the bank for an ROR account, and to the bank's knowledge indicated the address of our virtual office as the address of the company. In this situation, the bank transfer will contain the address of our office, it will not be accepted by us as a way to verify your data.

We also do not accept verification transfers made through third-party companies that do not verify your identity before transferring money to our account (e.g., the Polish Post Office) or before opening an account with them.

We realize that there are situations where someone does not have any account in the bank, no less in this situation we are forced to withdraw from the contract.

A correctly completed verification transfer is a prerequisite for us to start providing virtual office services for you.

You can pay the contract itself from any account, it can be a private account, a company account, a third party account or another company. It does not matter to us, unlike the verification transfer there is complete freedom here.

A model contract is available here. The provisions of the contract are "standard" and do not differ significantly from those offered by other offices. The difference with us is that we make the contract available to you before you conclude it, so that you can get acquainted with it before you conclude it and without time pressure.

Please note that this is a template. Do not print it, sign it and send it back to us.

We do not enter into a retroactive contract, it is illegal and can have serious consequences.

If, on the other hand, it's a matter of a contract immediately, on the spur of the moment, it's as possible. We understand that entrepreneurs face different challenges, sometimes the need to conclude a contract at, for example, 10 pm, where most companies are no longer working and there is no way to do it. However, our IT system is built in such a way that the contract can be concluded online without unnecessary paperwork or real-time contact with us.

This does not mean that we will skip any steps, you still have to go through the standard process, which varies depending on whether you are dealing with an existing company or a new company, possibly a new sole proprietorship.

In an urgent situation, generate a verification transfer confirmation from your bank and email it to us at biuro@biuro31.pl

Fill out the form, and in the case of new companies, first conclude the Articles of Incorporation, and then fill out the form attaching the Articles of Incorporation in the form, reply to the SMS confirming the desire to conclude the agreement.

If you do not contact us, for your part, you should make sure that you have completed all the formalities and understand on what terms we operate - please refer to the section detailed offer As well as the entire FAQ section. The verification transfer cannot be made from a bank account registered at our address.

That's all, after completing the formalities you can use our address. Right away. At most, the next business day (in the case of night hours from the example given), if everything matches, you will receive the contract (with the actual date of its conclusion online, so from the previous day) and a proforma for payment.

After payment of the proforma, all accesses will be granted, additional information will be provided, and finally a VAT invoice 23% will be issued.

Normally the contract is concluded for a period of 12 months, payable in advance for a year. For our regular clients, subsequent contracts, e.g. in case of business extinction, sale of companies, can also be concluded for a period of 3 or 6 months.

No. The service is paid for once, in advance for a period of one year. We decided to take this step because too many people fail to make payments on time, this generates additional work of sending reminders and keeping an eye on whether the payments have arrived. It also means additional invoices, all of which means additional work and additional costs. One-time payment allows us to reduce the amount of redundant work and thus offer you the service at a very attractive price.

You can use the address from the date of duration of the contract indicated in the contract, please do not confuse this with the date of the contract.

The contract can be concluded earlier and be effective from a future date, depending on how the customer chooses.

If, for example, a contract was concluded today and the contract effective date was also indicated today, in this situation you can already use the address from today.

An important point is that you usually have 7 days (indicated on the proforma invoice) to pay for the service.

You can use the address and, for example, register your business or change the address of the company even before the moment of payment of the proforma invoice.

Nevertheless, only after payment of the proforma invoice you will receive access to the premises and the service will actually begin to be provided (for example, you will receive notifications of new mail).

This is important because if you receive any mail before the day you pay for the contract, such as a regular letter, you will only be able to pick it up when you pay for the virtual office service.

No. We assume that our customers will be interested in continuing to use our services and we do not bind them permanently. When the contract ends, the system will generate e-mail reminders about the end of the contract. The email will include instructions for entering into a new contract for the next year. On the last day of the contract, you will receive an SMS message confirming the end of the contract. Ignoring the reminders will mean the end of the contract and no additional charges. 

Yes. Here we distinguish between several situations. A consumer who has entered into a contract at a distance or off-premises may withdraw from the contract within 14 days without stating a reason and without incurring costs. By consumer is meant an individual, including a sole proprietor.

After 14 days, the contract can also be terminated at any time, but no full or partial refunds are then available.

It happens that companies register at the addresses of our offices that have not concluded any contract with us and have not paid for the service. This gives rise to serious legal consequences. First of all, we are in constant contact with Tax Offices, to which we provide up-to-date information about companies that are not our clients, but nevertheless appear at our address in various registers such as CEIDG, KRS, VAT. 

The tax office initiates an investigation to remove the company/company from VAT first, and then from CEIDG, KRS due to the lack of legal title to use the address.

In addition, all VAT invoices issued by such a company, tax refunds may be challenged and invalidated.

Any correspondence that arrives at the virtual office address addressed to a company that uses our office address non-contractually will be destroyed.

That is why it is so important to enter into a contract with us first, and only later to register the company at our address. Otherwise, it may happen that an entrepreneur comes to us with a desire to conclude a contract, for example, for a company that has already been listed at our address in the National Court Register for some time, while his company has already been reported by us to the Tax Office as an entity illegally using our address.

Poznan

Address of our office: A. Szamarzewskiego 21 lok. 2, 60-514 Poznań

Mail:
FUP Poznań 37
54 Augustyna Szamarzewskiego Street
60-580 Poznan
tel: 885-900-497

Tax Office Poznań-Jeżyce
61-845 Poznań, 2/6 Strzelecka Street

ZUS I Branch in Poznań
60-908 Poznan, 12 Dabrowskiego St.

District Court Poznań Nowe Miasto and Wilda in Poznań (registration of new companies)
VIII BUSINESS DIVISION OF THE NATIONAL COURT REGISTER
61-003 Poznań, Chlebowa St. 4/8, pok 227
Phone: Tel. 61 640 90 00 or 61 647 37 35
e-mail: wydzial8@poznan-nowemiasto.sr.gov.pl

Warsaw

Address of our office: W. Pytlasińskiego 16/13, 00-777 Warsaw

Tax Office Warsaw - Mokotów
16A Postępu Street
02-676 Warsaw
tel: 22 50-20-000
tel: 22 50-20-215 (secretariat)
e-mail: us.warszawa.mokotow@mf.gov.pl

ZUS III Branch in Warsaw
16 Czerniakowska St.
00-701 Warsaw

DISTRICT COURT FOR THE CAPITAL CITY OF WARSAW
XIII Economic Division of the National Court Register
100 Czerniakowska St.
00-454 Warsaw
tel: 22 44 00 687, 22 44 00 689

Polish Post Office - UP Warsaw 36
Chelmska Street 29
00-726 Warsaw
tel: 504-708-458

Wroclaw

Address of our office: św. Mikołaja 8/11 lok. 208, 50-125, Wrocław

Mail:

UP Wrocław 3

45 Ruska Street
50-131 Wrocław

Phone
713471903

Tax Office Wrocław - Stare Miasto (Old Town)

4 Inowrocławska Street
53-654 Wrocław

e-mail: us.wroclaw.stare_miasto@mf.gov.pl

ZUS Branch in Wroclaw
50-930 Wrocław, 11 Pretficza St.

District Court for Wroclaw-Fabryczna in Wroclaw (registration of new companies)

VI Economic Department of the National Court Register

Poznańska 16 Street
53-630 Wrocław

When there is any correspondence for you to receive, you will receive an e-mail notification. The message will include a photo of the letter's envelope so that it is clear who the sender is, the box number, and the PIN for it.

We do not provide a return service. We can scan the letter (extra charge service). You can also use the sending back service directly through the Polish Post Office, more details here.

Current information can be found in the contract and may vary from city to city. Nevertheless, the standard storage period for customer correspondence in the box is 3 days (72h) from the moment of receipt of e-mail notification, then the mail will be archived (for the duration of the contract), and it can be collected at your convenience - read the section below about what it is and how the archive works.

In the email informing you of the new mail to be collected from our premises there is information until when the PIN is valid.

The validity of the PIN applies to two places - the front door and the locker itself.

When the PIN expires, it is not possible to enter the premises or collect correspondence from the box.

When the PIN has expired the first thing to do is to log on to the Customer Panel, to check in the Lists section what status your letter has.

From the Customer Panel, you can also remind your login and password if you have forgotten them.

The letter can have several statuses, including :

• In the cache - this is the letter that is now in the cache, and the PIN is still valid (it will also show in the Panel until when the PIN is valid, it is the same date and time that is also in the email)
• After the deadline - the letter is still in the box physically, our employee has not yet managed to move it to the archive
• Archived - the letter has been moved to the archive by our employee

If the letter has a status of 'After the deadline', from the Customer Panel, you can click the mode icon on the right side and select the option to extend the PIN by 24 hours. 

This is an automatic process, you will receive confirmation that the PIN has been extended, and in the Customer Panel itself next to the list it will also be reflected in the table, where it is shown until when the PIN is valid.

In a situation where the letter has a status of "Archived", by clicking on the mode icon on the right side in the Customer Panel, you can request that the letter be placed back in the individual box. The employee will carry out this request at the next visit to the premises, which means in practice that it will be done within 0-3 working days.

When the letter is transferred to the individual box, you will receive an e-mail notification with information about this fact, the box number and the PIN for it.

To receive a letter transferred from the archive to the box, you will have 48h from the moment our employee places the letter in the box and receives an e-mail notification.

There are no other options than those described above, you perform all the service yourself through the Customer Panel.

In the future, there will be a paid option to extend the validity of the PIN by 48h, which will be paid for with tokens.

Just go to the website Customer Panel and click the link to remind you of your login information. As a result, in the email you will receive a login and password to the Client Panel, where at the same time the same login and password are used to log into the premises reservation system, and the password itself is also the PIN to open the doors of the premises of our office.

Please note, however, that the office premises door can only be opened when you have correspondence to be picked up at the premises (you have received an email notification to that effect) or you have an active reservation of the premises made by the Reservation Portal.

The PIN is assigned separately for each company and is valid for the duration of the contract, with the next contract the PIN will be different.

Very importantly, each company has a separate PIN.

After paying for the PIN contract for each company, you will receive in e-mail communication with additional information about our services.

Please write it down, and in the case of several of your companies located with us, you should write down all the PINs and link them in a note to a specific company.

Why?

When the mail arrives for you to pick up at your premises, we will send you an email notification about it.

In the notification will be a photo of the envelope of the letter, so it will be clear to which company this mail belongs.

You will only open the door of our premises with the PIN that belongs to the company that currently has mail to collect at the premises. Other PINs at this time will not work.

This is a deliberate action on our part, as there have been situations in the past where customers have shown up at the premises despite there being no mail to pick up and despite there being no reservation for the premises.

You can only enter our premises if you have mail to collect or an active reservation of premises within the hourly limit, where reservations of premises are made at the Reservation Portal.

We understand that entrepreneurs are usually busy people who do not have a lot of time. That's why we provide 24/7 access to the premises in the case of Virtual Office31, thanks to the electronic lock access system. You will receive a PIN after paying for the contract, it is permanent and valid for the entire duration of the contract. You are welcome to pick up your mail at your convenience

Uncollected mail after the deadline for collection (indicated in the contract and specified in the email, most often 3 days - 72h) goes to the archive.

An archive is usually a lockable metal cabinet located in our premises, to which only our employees have access.

At the customer's request, mail that is in the archive can be transferred to the PIN box during the employee's next visit to the premises.

This happens after the customer makes a request from within the customer panel.

You then receive an email notification, and access to the cache is set for 2 days = 48h.

If mail is not collected again after 48h, it will again go to the archive, while another transfer of the same mail to the PIN box will be preceded by a handling fee of PLN 10 net.

No. Boxes are not assigned to a customer permanently. This means that each time if you receive mail, it can be placed in a different box at our premises. The PIN will be different each time, and you will receive it in an email notification of the mail to be received.

In addition to providing the address itself for the purpose of doing business, as part of the purchased service you have the option to use the physical office space for a predetermined number of hours per year based on the contract and the type of subscription.

You make the reservation yourself using the online booking system of the office for hours. Your account will be created in the system after signing the contract.

The premises operate on a co-working basis, reservation of the premises does not give exclusive access to the premises. While other customers will not be able to book the premises at the same time (the reservation system will not allow this), they will be able to enter the premises to receive their correspondence. Their PIN giving access to the premises will not be blocked for the duration of your visit.

No person stays permanently at the headquarters of our office. Our employees appear there to handle the correspondence of our clients and our clients to receive their correspondence or to take advantage of the opportunity to work, conduct a meeting in the office.

Our employees collect customer correspondence from the mailbox at least twice a week on weekdays, i.e. Monday through Friday, this is contractually guaranteed.

This is arranged so that they are not two consecutive days after each other, so the pickups can take place, for example, on Monday and Wednesday, Tuesday and Thursday/Friday, or Wednesday and Friday.

As the number of customers in each city increases, the frequency will increase until it reaches the point where mail from the box is received every day.

As of today, the pickups are taking place:

• Poznan - 3 times a week on weekdays
• Warsaw - 3 times a week on weekdays
• Wroclaw - 3 times a week on weekdays

An e-mail notification is sent as soon as an employee receives mail from the mailbox.

This is related to the above entry - how often the mailbox is checked - but in practice you will receive a notification within 1-2 business days after the letter or advice letter is placed in our mailbox.

We do not provide such a service. Our premises are usually one room equipped with a system of lockers to receive correspondence on your own, as well as places at desks where you can, for example, do work within a contractually agreed hourly limit.

There are exceptions to this, for example, in Poznan we have a dedicated space, a separate room for work/meetings. If you care about the possibility of holding meetings in our space, please send us an inquiry indicating which city you are referring to, in response we will let you know what kind of space opportunities we have in the city.

The office premises itself operates on a co-working basis, as part of the virtual office service you get 10h access to the office as a package, while booking the premises does not give you exclusive access.

When you make an office reservation for a particular day, time, other customers will not be able to book the premises at the same time (the reservation system will not allow it), while they will be able to enter the premises to receive their correspondence.

We provide the services described in the section detailed offer, we focus on the most important issues for our clients while providing a very competitive service price.

Yes, while the rules and limits described in this FAQ apply - please refer to the section: "Do you rent conference rooms?".

We provide the services described in the section detailed offer, we focus on the most important issues for our clients while providing a very competitive service price.

No, although it may happen that in some city the premises will be bought out by us. However, we do not set ourselves up to buy out premises. We do not consider the issue of being the owner of the premises as a special asset, and it is a cost that affects the price of the service.

Some virtual offices, however, being in the minority actually own the leased premises and try to make this a competitive advantage. In our opinion, this is not the case.

When we enter into contracts for the lease of premises, we obtain the right to run a virtual office in them, we do nothing beyond the knowledge of the owner of the premises. We conclude contracts on a long-term basis with the possibility of renewal for subsequent years.

Just as in extreme situations the owner of the premises may terminate our lease, another virtual office that owns the premises may decide to close down or be forced to sell the premises.

It is not in our interest to terminate operations at a designated address on our own initiative. Our operations are geared for the long term, and reducing unnecessary costs allows us to maintain the stability of our operations even when the return on operations in a given city is low.

We provide a number of ways to contact us, including:

• E-mail at biuro@biuro31.pl
• Via contact form
• Through Messenger chat - icon in the lower right corner
• By phone at +48 22 494 31 30 (landline number, Warsaw area code)

Most of the relevant information, including the contract template, details of the services offered can be found on our website.

At this time, we do not offer direct phone calls.

However, we understand that this is the preferred form of communication for some, so to meet your expectations we have launched a landline number.

You can call and leave your message, ask questions. Your message will be read and we will respond electronically - by e-mail (if the address is provided in the recorded message) or SMS as soon as possible.

There are several reasons for this.

• We do not employ office staff, who could answer your calls.

Employees are a cost, our service and virtual office service is built in such a way that you can do almost everything yourself. We have very sophisticated information systems, automation, we provide all the necessary information on our website so that you can use our services virtually without contact.

•  Launching a telephone contact we would have to combine with call recording, their storage and their transcription, in order to be able to quickly find the arrangements that took place during the phone call. It would also be necessary quality monitoring the work of the telephone consultant to make sure that you are getting the correct information, and that the way it is transmitted is not questionable either.

Implementing a system like the one described above is another cost and time required to supervise and operate the system = more employees.

• Phone service by an employee always means hourly restrictions.

Our systems are supported by dedicated software developed for our office. It is thanks to this that you can contract with us 24/7, get to most of our offices 24/7 to receive correspondence or conduct a meeting. Our competitors do not offer such solutions.

We encourage you to read the information on our website, especially this FAQ, so that you can manage your own services and not be limited by the availability of people, office staff, who usually work from 8 am to 4 pm or 9 am to 5 pm.

To sum up, it's all about the cost and availability of our services 24/7. Please note that the price of our services is very attractive, often 2-3 times lower than our competitors. At the same time, we legally employ people to receive and handle your correspondence, we pay taxes, and this very attractive price of the virtual office we provide is due, among other things, to the fact that we do not employ office workers. This is something we will not change. Nor will we implement the systems described above, because the cost of office staff and the implementation of the aforementioned systems would have to be on the price of the service, which would have to equate to our competitors. This is not what we are about, we go our own way, implement proprietary solutions and offer a unique, modern virtual office service at a very attractive price.

If the above does not convince you, we understand, everyone has individual preferences and we respect that. We, on the other hand, are not planning any changes in this topic in the near future.

We provide a number of other forms of contact, which are listed elsewhere in this FAQ.

We encourage you to read them, and especially the questions and answers we have posted here.

We have collected here customer questions that have recurred over the past years, and if something is unclear or some information is missing here, please feel free to contact us, we will promptly provide answers, and perhaps update this FAQ so that other customers in the future do not even have to write to us to get the necessary information.

Our offices are located:

• Poznan: A. Szamarzewskiego 21 lok. 2 , 60-514 - the entrance is in the gate, through which you must pass, to reach the courtyard, the cage on the right, the fourth (last) floor.

Directions - Google map

Parking Zone: Downtown SPP Jeżyce.

There are also three paid, unguarded APCOA parking lots right next to the premises at Szamarzewskiego 29 (5zł/h), Polna 40 (4zł/h), Szamarzewskiego 42 (4zł/h). The above are prices as of January 2024, please check the current prices in the APCOA app or on their website.

• Warsaw: W. Pytlasińskiego 16/13, 00-777 - entrance to the cage in the gate, second floor.

Directions - Google map

Parking zone: none, free parking along the street and on adjacent parallel/perpendicular streets. The zone only begins near the Dolna/Puławska intersection and looking at the streets parallel to Pytlasinski, from Promenada Street. This is as of January 2024, please keep checking for the zone's expansion.

• Wroclaw: Świętego Mikołaja 8/11, loc. 208, 50-125 - Tenement house Pod Trzema Dębami, second floor, elevator behind the reception desk on the right.

Directions - Google map

Parking zone: A, applies 7 days a week from 9 am to 8 pm, parking possible on the streets next to the apartment building. The nearest paid parking (about 100m from the premises) -. Parking Wratislavia Center - 15zł/1h (as of 05.06.2024).