E-delivery - a digital revolution in dealing with civil servants
Digital bureaucracy - what is the reality?
Entrepreneurs who want to focus on business development, do not have an excess of free time, who are mobile, entrepreneurs using a Virtual Office such as ours Office31 have long sought to replace all personal contacts in offices such as ZUS, US (KAS), Courts (KRS) and deal with everything online.
In recent years, a number of facilitations for entrepreneurs have emerged, we have platforms such as S24 (registration and handling of companies), PUE (Platform for Electronic Services) ZUS, EPUAP, more recently e-Tax Office.
All this is welcome, but to be happy, apart from the handling of all sorts of matters by the existing platforms, what was still missing was a tool to motivate officials to move into the 21st century, this is the so-called 'new tool'. e–Dannouncements.
What is e-Delivery and why is it needed?
The problem with electronic communication with ZUS, the US, the Courts today is that there is no tool, perhaps also no law, which would force officials, if only at the request of the entrepreneur, to communicate with him/her via electronic channels.
Platforms such as EPUAP, which, incidentally, has a correspondence function and its mailing address we can provide, e.g. in CEIDG or PUE allow for communication with the US/US, but unfortunately the offices do not use this option, perhaps they cannot (no relevant act). In the case of errors in documents sent to ZUS/US, in the case of a tax inspection or any other irregularities, officials still use traditional methods of communication - they write letters that are delivered (or not) by the Polish Post Office. This involves a number of inconveniences, which were to be solved by the e–Dannouncements.
e–Dannouncements is, in short, the equivalent of E-Mail for communication with public institutions. It is intended to be a secure (encrypted) communication, reliable and giving both parties confirmation that the correspondence has been sent, delivered, received and read. However, non-reading does not exempt the Entrepreneur of consequence (the same as for a registered letter).
e-Delivery - when will it take effect?
The Act on e–Dannouncements was adopted in November 2020 (OJ 2020, item 2320), a E-Delivery were due to be introduced on 1 July 2021. However, this did not happen, the deadline being postponed to 5 October 2021.The government has, however, announced that although the E-Delivery on 5 October 2021 became officially operational, it will be rolled out to individual offices gradually and slowly, very slowly, here is the timetable:
NFZ, ZUS, KRUS, state control and law protection authorities and budgetary units serving these authorities - 5 July 2022.
Government administration bodies and budgetary units serving these bodies, public trust professions - 5 July 2022.
Local government units and their unions - 1 January 2024.
Public entities not previously mentioned - 1 January 2025.
Courts and tribunals, bailiffs, prosecutors, law enforcement and the Prison Service -. 1 October 2029.
What a pity! We will have to wait a few more years for the digital revolution and a situation where all correspondence between entrepreneurs and officials at the request of the entrepreneur will have to take place digitally.
More details:
https://www.gov.pl/web/e-doreczenia
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