On our Office31 FAQ page you will find knowledgeable answers to all your questions about our services, from the benefits of using a virtual office to technical and procedural details. Our FAQs are not just a collection of information, but also a source of valuable tips on how to effectively use the potential of a virtual office to grow your business. We provide the clarity and expertise that are crucial to the success of today's entrepreneurs.
Frequently Asked Questions about the virtual office
Read the most frequently asked questions about the virtual office to better understand how this innovative service can transform your business. Find out how a virtual office can increase your efficiency, raise the profile of your business and provide the flexibility you need in a dynamic business world.
What are you looking for?
Basic Information
What is a virtual office?
A virtual office is a service of providing you with an office address that you can use to register your company, but also make it available for correspondence, include it in your marketing materials, website, Facebook, business cards and use it according to the terms of the contract and regulations.
By choosing the 'Office 31' service, you are opting for a number of benefits:
- Cost optimisation
- Preservation of privacy
- Freedom of action
- Prestigious business address in the centre of the largest cities in Poland
Although the name indicates that the office is virtual, this is not entirely true. The office at the addresses indicated exists and you can use it to the extent that it is in accordance with the terms of the contract and the regulations.
The majority of virtual office clients are entrepreneurs, but non-business people, foundations, associations and other types of entities can also benefit from a virtual office.
Does the Virtual Office really exist?
Of course, virtual is in name only. You can find photos of our venues in the various cities under gallery.
Is the Virtual Office only for companies?
No.
The offer of our virtual office can also be used by individuals without business activities (i.e. private persons), as well as any other organisations such as associations, foundations and others.
The only difference in the case of non-business persons or institutions is that, for our part, a named invoice will be issued without a TIN.
Our address can be used by an individual, for example, as a mailing address that he or she shares with others for contact purposes, on his or her website, business cards, Facebook, for non-registered activities, etc.
What is the service about? What do I pay for and what do I get?
We understand that the amount of information may seem large at first, so simplifying:
- You rent a business registration and/or mailing address from us for one year, you can use it for your business registration, as your registered office, on your website, in Google and other places
- Once the agreement has been concluded and paid for, we will collect the correspondence for you, which will arrive in our mailbox, and you will then receive an email notification of it, together with a photograph (of the letter's advice note or envelope) and instructions on how to collect the letter yourself (or by proxy, your nominee) from our premises
- in the case of an advice letter, you will collect the letter at your local Post Office. Collection of registered letters is only possible in Poznań within the premium package.
- We move the letters that arrive in our mailbox to the office premises, where there is a system of lockable boxes with an electronic lock, where each box has a variable PIN assigned by us
- There are 3 days from receipt of the e-mail notification to receive the letter
- If a letter that has gone to the box is not collected in time, we will store it for you free of charge and it can be collected at a later date convenient to you
- We will scan the letter for you if necessary, but this is not our core service and therefore incurs an additional charge
- The annual subscription includes a certain number of hours of access to the office premises, e.g. for remote work, meetings with clients. We do not provide exclusive access to the premises, the premises operate on a co-working basis, during your visit our other clients may be in the premises e.g. to collect their correspondence
- Contact with us is by email, chat, telephone and remote channels. The contract is concluded online - the contract does not need to be printed, scanned, signed or sent back.
Our operations centre is located in Poznań, where employees are present every day between 8 a.m. and 4 p.m. Self-service collection of correspondence is possible there, and if necessary, our employees are at your disposal and happy to help.
In other cities, however, customer service staff are not permanently present. Correspondence collection is self-service and all support and assistance is provided remotely.
We focus on modernity and process automation, which is why we can offer such attractive service prices.
All details can be found in the other sections of this FAQ and at detailed offer.
If you haven't found answers to the questions you are interested in, please feel free to contact Milestone biuro@biuro31.pl.
Who is in the office of the virtual office Office31 on a daily basis?
No customer service staff are permanently based at our offices. Our staff show up there to handle our clients' correspondence and our clients to collect their correspondence or to take advantage of work opportunities, to hold meetings in the office. However, in the Poznań office is located in our operations centre, where staff are present every day between 8:00 and 16:00.
How do I contact you? Can I call you?
We provide a range of ways to contact us, including:
- E-mail at biuro@biuro31.pl
- Via contact form
- Via Messenger chat - icon in the bottom right corner
- By telephone on +48 22 600 25 00 (landline number, Warsaw area code)
Most of the relevant information, including a model contract, details of the services offered can be found on our website.
Safety and Legality
Are Virtual Offices legal? Will there be a problem with registering for VAT, assigning a TIN?
The virtual office service, which consists in making premises available for the purposes of conducting business activity and handling correspondence of business entities, is fully legal. Our clients, by concluding a contract with us, obtain the legal title to use our addresses in registers such as CEIDG or KRS. No authority has any legal grounds to question the legality of a company's operation at an address where many other entities are located. Attempts to refuse NIP or VAT registration in the case of companies using virtual offices have been overturned by Polish courts and this problem no longer exists. We have also been issued with a certificate issued by the National Tax Administration (KAS) for registration in the Register of Activities for Companies or Trusts - Registration Number: RDST-380. If necessary, it is possible to make an appointment with officials at the premises of our virtual office upon prior booking and making sure that it is available at the time.
What makes BIuro31 stand out from the competition?
There are many virtual offices on the market, so what makes Office31 stand out?
- Low price - The standard price of the service at our competitors is about 50 PLN net /month, at us, thanks to the applied processes, policies, automation, and also thanks to the focus on providing the necessary services to our clients, we are able to reduce this price to 20 PLN net /month. It should be added that our price is not a time-limited promotion, it is a fixed price year on year.
- 24/7 office access or from 6 a.m. to 10 p.m. - While other offices close at 5pm on Friday and open at 9am on Monday, we are open 24/7. This is very important, we are entrepreneurs ourselves and we know that free time is often in short supply. A letter has arrived for you and you want to pick it up at 3AM on Saturday, for example? That's possible with us, but not with our competitors.
- Contactless - For some, for various reasons, it is important to receive their letters without contacting other people, with us this is possible. Dhe access to the office is automated.
- Automated contracting, fully online- You can conclude a contract with us 24/7, we do not require you to print, sign, scan or send back the contract. Everything happens online. While other companies often provide at most a contact form and the conclusion of the contract takes place on weekdays, usually between 9am and 5pm, with us the contracts are generated by a sophisticated IT system, so there will be no problem concluding a contract at the weekend, in the middle of the night, for example.
- Simplicity and transparency is our motto - we offer services which are described in the section detailed offer on our website, handle correspondence, notify, archive, make available or scan on request, describe in detail on our website how we provide services, make a model contract available for you to read before concluding a contract. We strive to make everything clear and transparent for our future customers.
We invite you to make use of our services - conclude the contract.
What is a virtual office not for?
A virtual office is not for:
- Conducting illegal activities
- Hiding one's identity from services or creditors
We are aware that companies registered at the same location could indirectly affect the image of the location, which is why we protect our customers by verifying subsequent entrepreneurs wishing to use the Office 31 service. Before concluding a contract, each entrepreneur is verified in accordance with the applicable law.
In addition, we cooperate with the tax authorities, customs offices, bailiffs, courts, services such as the police - if there is a suspicion that one of our customers is breaking the law, his or her data will be passed on to the authorised services (in the event of an official enquiry).
Do you own the rental addresses of the premises?
No, although it may happen that we buy out premises in one of the cities. However, we do not set ourselves up to buy out premises. We do not consider the issue of owning premises to be a particular advantage, and it is a cost that affects the price of the service.
Some virtual offices, however, being in the minority actually own the rented premises and try to make this a competitive advantage. In our view, this is not the case.
By concluding contracts for the lease of premises, we obtain the right to run a virtual office in the premises, we do nothing except with the knowledge of the owner of the premises. We conclude contracts on a long-term basis with the possibility of renewal for subsequent years.
In the same way that, in extreme situations, the owner of the premises may terminate our lease, another virtual office that owns the premises may decide to close the business or be forced to sell the premises.
It is not in our interest to terminate operations at a given address on our own initiative. Our activities are oriented towards the long term and limiting unnecessary costs allows us to maintain the stability of our operations even when the return on operations in a given city is low.
Non-contractual use of our office addresses - consequences
It sometimes happens that companies register at our office addresses that have not concluded any contract with us and have not paid for the service. This gives rise to serious legal consequences. First and foremost, we are in constant contact with the tax authorities, to whom we provide up-to-date information about companies that are not our clients, but are nevertheless listed at our address in various registers such as CEIDG, KRS, VAT.
The tax office initiates an investigation procedure aimed at deleting the company/company from VAT in the first instance, and then from CEIDG, KRS due to the lack of legal title to use the address.
In addition, all VAT invoices issued by such a company, tax refunds may be challenged and invalidated.
Any correspondence that arrives at the virtual office address addressed to a company that uses our office address non-contractually will be destroyed.
This is why it is so important to first conclude a contract with us and only then to register the company at our address. Otherwise, it may happen that an entrepreneur comes to us wanting to conclude a contract for, for example, a company that has already been listed at our address in the National Court Register for some time, while his company has already been reported by us to the Tax Office as an entity illegally using our address.
Important addresses Poznań - Tax office, ZUS, Post office and others
Poznan
The address of our office: A. Szamarzewskiego 21 lok. 2, 60-514 Poznań
Mail:
FUP Poznań 37
54 Augustyna Szamarzewskiego Street
60-580 Poznań
Tel: 885-900-497
Tax office Poznań-Jeżyce
61-845 Poznań, ul. Strzelecka 2/6
ZUS I Branch in Poznań
60-908 Poznań, ul. Dąbrowskiego 12
District Court Poznań Nowe Miasto and Wilda in Poznań (registration of new companies)
VIII COMMERCIAL DIVISION OF THE NATIONAL COURT REGISTER
61-003 Poznań, ul. Chlebowa 4/8, pok 227
Telephone: 61 640 90 00 or 61 647 37 35
e-mail: wydzial8@poznan-nowemiasto.sr.gov.pl
Important Warsaw addresses - Tax office, ZUS, Post office and others
Warsaw
The address of our office: W. Pytlasińskiego 16/13, 00-777 Warsaw
Tax office Warsaw - Mokotów
16A Postępu Street
02-676 Warsaw
Tel: 22 50-20-000
Tel: 22 50-20-215 (secretariat)
e-mail: us.warszawa.mokotow@mf.gov.pl
ZUS III Branch in Warsaw
16 Czerniakowska St.
00-701 Warsaw
DISTRICT COURT FOR THE CAPITAL CITY OF WARSAW
XIII Commercial Division of the National Court Register
100 Czerniakowska Street
00-454 Warsaw
Tel: 22 44 00 687, 22 44 00 689
Polish Post Office - UP Warsaw 36
Chełmska Street 29
00-726 Warsaw
Tel: 504-708-458
Important addresses Wrocław - Tax office, ZUS, Post office and others
Wrocław
Our office address: Św. Mikołaja 8/11 lok. 208, 50-125, Wrocław
Mail:
UP Wrocław 3
45 Ruska Street
50-131 Wrocław
Phone
713471903
Tax Office Wrocław - Stare Miasto (Old Town)
4 Inowrocławska Street
53-654 Wrocław
e-mail: us.wroclaw.stare_miasto@mf.gov.pl
ZUS Branch in Wrocław
50-930 Wrocław, 11 Pretficza St.
District Court for Wrocław-Fabryczna in Wrocław (registration of new companies)
VI Commercial Division of the National Court Register
Poznanska street 16
53-630 Wrocław
Important addresses Krakow - Tax office, ZUS, Post Office and others
Krakow
Our office address: Kazimierza Morawskiego 5 lok. 127, 30-102 Kraków
Mail:
UP Krakow
16 Rhetoric Street, 31-107 Kraków
Tax Office Kraków-Krowodrza
20 Władysława Łokietka Street, 30-016 Kraków
e-mail: us.krakow.krowodrza@mf.gov.pl
ZUS Branch in Kraków
31-107 Kraków, 16 Rhetoric Street
District Court
XI Economic Division of the National Court Register of the District Court for Krakow-Śródmieście in Krakow
7 Przy Rondzie Street, 31-547 Kraków
Important addresses Łódź - Tax office, ZUS, Post office and others
Łódź
Our office address: Henryka Sienkiewicza 85/87 lok. 1, 90-057 Łódź
Mail:
Aleja Marszałka Józefa Piłsudzkiego 15/23, 90-306 Łódź
Tax Office Łódź-Śródmieście
Dowborczyków Street 9/11, 90-019 Łódź
e-mail: us.lodz.srodmiescie@mf.gov.pl
ZUS I Oddział w Łodzi
Zamenhofa 2, 90-431 Łódź
District Court for Łódź-Śródmieście in Łódź
XX Commercial Division
37 Pomorska Street, 90-203 Łódź
Tel: 422 012 657
Tel: 422 012 658
e-mail: 20.gospodarczy@lodz.sr.gov.pl
Important addresses Gdańsk - Tax Office, ZUS, Post Office and others
Gdansk
Address of our office: ul. Wały Jagiellońskie 28/30 lok. 2, 80-853 Gdańsk
Mail:
Długa Street 23/28, 80-801 Gdańsk
First Tax Office in Gdańsk
Rzeźnicka Street 54/56, 80-822 Gdańsk
ZUS Branch in Gdansk
Chmielna Street 27/23, 80-748 Gdańsk
District Court Gdańsk-South in Gdańsk
3 Maja Street 9A, 80-802 Gdańsk
Important addresses Katowice - Tax office, ZUS, Post office and others
Katowice
Address of our office: ul. Gen. Józefa Longina Sowińskiego 46 lok. 1C Katowice, 40-018
Mail:
25 Plac Oddziałów Młodzieży Powstańczej 6, 40-925 Katowice
Drugi Urząd Skarbowy Katowice
32B Ignacego Paderewskiego Street, 40-282 Katowice
ZUS Inspectorate in Katowice
ul. Gen. J. L. Sowińskiego 2, 40-018 Katowice
District Court Katowice-East in Katowice
14 Lompy Street, 40-040 Katowice
Scope of Services
How will I collect my correspondence from the office premises?
When we receive correspondence for you, we will send an email notification. The message will show a picture of the envelope with the sender's details, the box number where the parcel has been placed, the PIN code for receiving the parcel, expiry date PIN and details of how to get to the office.
At what times can I collect my mail?
At our locations in Katowice, Poznań and Warsaw, access to correspondence is possible 24 hours a day, 7 days a week.
At the rest of the locations, mail collection is available daily between 6:00 and 22:00.
Access to the premises is via an individual PIN code, which you will receive upon payment of the contract. The code remains active for the duration of the contract.
How much time do I have to receive correspondence?
The standard cache period for correspondence is 3 days (72 hours) from receipt of the email notification. After this time, the mail will be transferred to the archive, where it will be kept for the duration of the contract. You can have your correspondence placed back in the box at any time and collect it at your convenience. For details of how the archive works, please see the next section.
PIN no longer valid - what does it mean? What next?
The email informing you of the new mail to be collected from our premises contains information until when the PIN is valid.
The PIN is valid for two locations – the entrance door and the safe itself.
Once the PIN has expired, you will not be able to enter the premises or collect mail from your postbox.
If your PIN is no longer valid, you should first log on to the Customer Panel, to check the status of the list in the Lists section.
You can also retrieve your username and password from the Customer Portal if you have forgotten them.
A letter can have several statuses, including:
- In the locker – this is a letter that is currently in the locker, and the PIN is still valid (the Panel will also show the expiry date of the PIN; this is the same date and time as stated in the email)
- Past the deadline – the letter is still physically in the pigeonhole; our employee hasn’t had time to move it to the archive yet
- Archived – the letter has been moved to the archive by one of our staff members
If a letter has the status 'Overdue’, you can click the mode icon on the right-hand side of the Customer Portal and select the option to extend the PIN by 24 hours.
This is an automatic process; you will receive confirmation that your PIN has been extended, and this will also be reflected in the table within the Customer Portal, which shows the expiry date of your PIN.
If a letter has the status „Archived”, you can click the mode icon on the right-hand side of the Customer Panel to request that the letter be returned to your personal inbox. A member of staff will carry out this request on their next visit to the premises, which in practice means that it will be completed within 0–3 working days.
Once the letter has been transferred to your personal locker, you will receive an email notification informing you that a letter is ready for collection, along with the locker number and PIN.
You will have 48 hours from the moment our staff member places the letter in the locker and you receive an email notification to collect the letter, which has been transferred from the archive to the locker.
There are no other options apart from those described above; you carry out all the necessary tasks yourself via the Customer Portal.
What happens to uncollected mail? What is an archive?
Any uncollected post that remains uncollected after the collection deadline (as specified in the contract and stated in the email, usually 3 days – 72 hours) is sent to the archive.
The archive is a lockable metal cabinet located on our premises, to which only our staff have access.
On request, mail that is in the archive can be transferred to a PIN box on the next visit by a member of staff to the premises.
This happens after the customer makes a request from the customer panel.
You will then receive an email notification, and access to the locker is granted for 2 days (48 hours).
In the event that mail is not collected again after 48 hours, it will again be placed in the archive, while a subsequent transfer of the same mail to a PIN box will be preceded by a handling fee of PLN 10 net.
Lost, forgotten PIN for office premises - how to recover?
Just go to Customer Panel and click on the link to retrieve your login details. You will then receive a text message containing your username and password for the Customer Portal; these same credentials are used to log in to the office booking system, and the password also serves as the PIN to unlock the door to our office.
Please note, however, that you may only open the office door if you have post to collect from the office (you have received an email notification to this effect) or if you have an active booking for the office made via Reservation portal.
Do you scan your correspondence?
Yes.
We have an optional mail scanning service which is available on request and is not included in the annual subscription. Price list.
In addition, unlimited scanning is also available as part of the package Premium.
Scanning - how does the service work and when will I receive a scan?
The mail scanning service works as follows:
- Once we have received the letter, you will be sent an email notification containing a photo of the envelope.
- Information about the new list will also be visible in the Customer Portal.
- To request a scan of your correspondence, please log in to the Customer Portal.
- In the section „Tokens” Please select the token package that best suits your needs.
- Once you have placed your order, you will receive an email containing a pro forma invoice for payment.
- Once the payment has been processed:
a) we will issue VAT invoice 23%,
b) the account will be topped up with the tokens purchased,
c) you will be able to use the tokens to request a scan of your correspondence.
How do I request a letter to be scanned?
- Please log in to the Customer Portal again.
- In the section „Letters” tick the relevant item using the checkbox.
- Next, select the option below the list of shipments „Scan” and click „Execute”.
When will I receive the scan?
The document will be scanned during our employee’s next visit to the office. Once scanned, the document will be sent to you by email.
Scanning - what is the cost?
The scanning price is PLN 5 net + 23% VAT per letter up to 5 pages, for example:
- 1 letter, 5 pages = 5 PLN net + 23% VAT
- 1 letter, 7 pages = 10 PLN net + 23% VAT
- 2 letters, each 1 page = 10 PLN net + 23% VAT
- 2 letters, 4 pages each = 10 PLN net + 23% VAT
- 2 letters, one 2 pages, the other 7 pages = 15 PLN net + 23% VAT
Please find our detailed price list below:
- 5 tokens = 25 PLN net + 23% VAT
- 10 tokens = 45 PLN net + 23% VAT
- 20 tokens =85 PLN net + 23% VAT
- 50 tokens = PLN 200 net + 23% VAT
One token will enable a letter of up to 5 pages to be scanned. For example, a letter of 7 pages requires two tokens.
Do you return correspondence to the address indicated?
Yes, we can forward your post to the address you specify. This service is not yet fully automated.
The cost of return postage is 25 PLN (net) plus the cost of courier or parcel locker delivery and any packaging.
To request that your mail be forwarded, please send an email to biuro@biuro31.pl, informing us of their wish to forward the correspondence.
Once we have received your request, we will issue a pro forma invoice for PLN 25 (net). Once you have paid the invoice, please send us the tracking code for the Parcel Locker.
Once we have received the dispatch code, we will pass it on to our staff, who will prepare and post the letter.
Will you collect the letter from the Post Office for me?
This question most often relates to parcels that require the recipient or a person authorised by them to sign for them in person.
As part of the package Premium In Poznań, we can, in certain cases, collect such correspondence. We do not offer this service in other locations.
Do you collect registered letters, parcels?
We do not have staff working on-site for 8 hours a day, Monday to Friday. The exception is Poznań – our operations centre, where staff are available daily from 8:00 am to 4:00 pm. As part of the Premium package in Poznań, we offer a collection service for selected registered mail.
At our other offices, staff visit the office several times a week to handle client correspondence. This means that, as a rule, we do not accept deliveries requiring a signature or parcels delivered by couriers.
However, we will collect any post that can be placed in our postbox. This also applies to most registered letters, provided the sender uses the service "Recommended to the box" offered by Poczta Polska.
If the postman or courier is unable to deliver the parcel, they will leave a delivery notice in your letterbox. In this case, we will send you a photo of the delivery notice so that you can collect the parcel in person or via an authorised representative.
In the case of parcels, courier companies often allow you to have your parcel left at the nearest collection point (POP) or redirected to a different address. Please check the details of this service directly with the carrier.
The absence of a permanent reception staff allows us to keep our service prices competitive and ensures that clients have 24-hour access to the office via an electronic access system.
How often is the mailbox checked?
Our staff collect customers’ mail from the postbox at least twice a week on weekdays, from Monday to Friday; this is contractually guaranteed.
It is organised in such a way that the two days do not fall on consecutive days; collections can therefore take place, for example, on Monday and Wednesday, Tuesday and Thursday/Friday, or Wednesday and Friday.
As the number of customers in each city increases, the frequency will increase until a point is reached where mail from the box is collected every day.
As of today, receptions are taking place:
- Poznań – 5 times a week on weekdays
- Warsaw – 5 times a week on weekdays
- Wrocław – 5 times a week on weekdays
- Kraków – 4 times a week on weekdays
- Łódź – 3 times a week on weekdays
- Katowice – twice a week on weekdays
- Gdańsk – twice a week on weekdays
How soon will I receive notification of new mail?
An email notification is sent as soon as the mail is received from the mailbox by the employee.
This relates to the previous post – regarding how often the postbox is checked – but in practice, you will receive a notification within 1–2 working days of a letter or delivery notice being placed in our postbox.
Once I have signed the contract, will I receive the cache permanently?
No. Post boxes are not permanently assigned to a customer. This means that whenever you receive post, it may be placed in a different post box at our premises. The PIN will be different each time, and you will receive it in an email notifying you that you have post to collect.
I have several companies with you, what PIN do I have?
The PIN is given separately for each company and is valid for the duration of the contract, with the next contract the PIN will be different.
Very importantly, each company has a separate PIN.
Once you have paid for the contract, each company will receive an email containing further information about our services.
Please make a note of it, and if there are several companies based here, you should make a note of all the PINs and link them to the relevant company in a note.
Why?
When a parcel arrives for collection at our premises, we will send you an email notification.
The notification will include a photo of the letter envelope, so it will be clear which company this post belongs to.
You can only open the door to our premises using the PIN belonging to the company that currently has post to collect from the premises. Other PINs will not work at that time.
This is a deliberate action on our part, as there have been situations in the past where customers have turned up at the premises despite there being no mail to collect and despite the premises not being booked.
You can only enter our premises if you have mail to collect or an active booking of premises within the hourly limit, where booking of premises is made at the Reservation Portal.
Can I arrange a meeting with a client at Office 31?
In addition to providing the address itself for the purpose of your business, as part of the purchased service you have the possibility to use the physical office space for a predetermined number of hours per year resulting from the contract and the type of subscription.
Bookings are made by yourself using the online booking system of the office by the hour. Your account will be created in the system once you have signed the contract.
The premises operate on a co-working basis; booking the space does not grant exclusive access to it. Although other customers will not be able to book the premises at the same time (the booking system will not allow this), they will be able to enter the premises to collect their post. Their PIN granting access to the premises will not be blocked during your visit.
Do you hire meeting rooms?
We do not offer this service. Our premises typically consist of a single room equipped with a system of lockers for self-collection of mail, as well as desk spaces where you can, for example, carry out work within the hourly limit specified in the contract.
There are exceptions to this rule; for example, in Poznań we have a dedicated space – a separate room for work and meetings. If you’re interested in holding meetings in our space, please send us an enquiry specifying which city you’re referring to; we’ll then let you know what facilities we have available in that city.
The office space itself operates on a co-working basis; as part of the virtual office service, you receive 10 hours of access to the office as part of the package, whereas booking the space does not grant you exclusive access to it.
Once you have booked the office for a specific day and time, other customers will not be able to book the office at the same time (the booking system will not allow this); however, they will be able to enter the office to collect their post.
We provide the services described under detailed offer, we focus on the most important issues for our clients while providing a very competitive service price.
Can I work or hold a meeting in the office premises?
Yes, but the rules and limits described in this FAQ apply – please refer to the section: „Do you rent out conference rooms?”.
We provide the services described under detailed offer, we focus on the most important issues for our clients while providing a very competitive service price.
Directions and parking
Our offices are located:
- Poznan: A. Szamarzewskiego 21 lok. 2 , 60-514 - the entrance is in the gate, through which you must pass, to reach the courtyard, cage on the right, fourth (last) floor.
Directions - Google map
Parking zone: Downtown SPP Jeżyce
There are also three paid, unguarded APCOA car parks just outside the premises at Szamarzewskiego 29 (7zł/h), Polna 40 (4zł/h), Szamarzewskiego 42 (4zł/h). The above are prices for May 2026, please check current prices on the APCOA app or on their website.
- Warsaw: W. Pytlasińskiego 16/13, 00-777 - gate entrance to the cage, second floor.
Directions - Google map
At the address It is possible to park in the vicinity of the building, but this is an area of Mokotow district included in the Paid Unattended Parking Zone (SPPN). Fees apply Monday to Friday 8:00 am to 8:00 pm. On weekends, parking in the SPPN is free of charge. Price per 1h - 4,50 zł.
- Wrocław: Świętego Mikołaja 8/11, loc. 208, 50-125 - Tenement house Pod Trzema Dębami, second floor, lift behind reception on the right.
Directions - Google map
Parking zone: A, valid 7 days a week from 9am to 8pm, parking possible on the streets next to the tenement. Nearest paid car park (approx. 100m from the premises) -. Wratislavia Center car park - 15zł/1h.
- Krakow: Kazimierza Morawskiego 5 lok. 127, 30-102
Directions - Google map
Office31 customers can park directly under the building in a bay - up to 2 hours for free.
In case there are no free parking spaces in the bay, the area also offers pay parking - £6 for the first hour, £7 for the second hour, £8 for the third hour and £6 for each subsequent hour. The zone operates between 10am and 8pm.
- Łódź: Henryka Sienkiewicza 85/87 lok. 1, 90-057
Directions: Google map
Three car parks can be found in the immediate vicinity:
1. Orion car park - unguarded parking. Cost: PLN 10 for each hour started.
2. parking at the Jesuit church - first hour PLN 2, each subsequent hour PLN 6.
3. Parking at Novotel hotel - payable, available nearby.
4 Municipal pay car park - applies Monday to Friday 8:00 a.m. to 6:00 p.m. £4 per hour.
- Gdansk: Waly Jagiellońskie 28/30 loc. 2, 80-853
Directions: Google map
There are 5 free parking spaces in front of the premises.
In the absence of free parking spaces, customers are encouraged to park in the nearest paid car park, located in the alley behind the premises on Garncarska Street. Price for 1 hour: PLN 7.50.
- Katowice: Gen. Józef Longin Sowiński 46/lok. 1C, 40-018.
Directions: Google map
Parking spaces are available in the vicinity of the premises within the city's Paid Parking Zone. Charges apply Monday to Friday between 7 a.m. and 5 p.m. Cost: up to 30 minutes £2; 1 hour £4.
Conclusion of Contract and Price List
How much does a Virtual Office service from Biuro31 cost in Warsaw and Poznan?
The total cost of the service is PLN 295.20 gross per annum. The minimum contract term is one year – it is not possible to take out a subscription for a different period or to pay on a monthly basis. The fee is charged in advance for the whole year.
Our service is very competitively priced, whilst maintaining a high standard of service. Innovative, proprietary solutions enable self-service collection of mail and access to the office outside normal working hours.
For customers interested in enjoying even more benefits from working with Biuro31, a package is also available Premium available in Poznań for PLN 472.32 gross per year, whose main advantages are the ability to collect registered letters and unlimited scanning of correspondence.
How much does it cost if I have several companies?
It depends on the quantity. For two or three companies, the price is still standard, i.e. 2 or 3 x the annual subscription amount. For more companies, the price is negotiable. However, please note that we offer the service at a very attractive price, so the amount of the discount given will not be counted in tens of percentages.
I am just about to register my business, when do I contract for a virtual office?
In the case of individuals, the contract may be concluded, for example, on 20 December 2023, whilst the start date for the provision of services may be entered as, for example, 1 January 2024, as this is the date on which you intend to register your business with the CEIDG. This is an option for those who prefer to have everything prepared in advance, rather than at the last minute. In the example given above, the contract will be valid from 1 January 2024 to 1 January 2025, even though the contract was concluded on 20 December 2023.
In the case of companies, the contract should be effective from the date of conclusion of the memorandum of association, as the memorandum of association itself, despite its not being listed in the KRS, indicates our address as the address of the company.
How to conclude a contract? Existing companies, partnerships, foundations, associations
At 100% online, no printing, scanning or personal visits. We focus on modernity and ecology. Only three simple steps separate you from concluding a contract with us,
1. Fill in form on our website.
2. make a verification transfer. This is a simple bank transfer for an amount of 1 penny. The account number is in the Contact.
3 Confirm by SMS your wish to conclude a contract. You will receive an SMS from us asking you to confirm your willingness to conclude a contract, simply reply to it.
Following these steps, a contract and a proforma for payment will be generated for you. Once the proforma has been paid, you will be provided with the necessary access and additional information on the use of our services.
How to conclude a contract - new sole trader
Everything is done in the same way as described above for existing companies. The most important thing is to conclude a contract prior to company registration in CEIDG or after its registration, but on the same day. Otherwise, we are dealing with non-contractual use of our address, which may have legal consequences.
In the case of a sole proprietorship, we are dealing with a natural person, the company itself has no legal personality. This means that a contract concluded before the moment of registering a new activity in the CEIDG with a natural person (in name and surname, not mentioning the name of the company) entitles to use a virtual office after registering the activity in the CEIDG. At the moment of registration in CEIDG, a TIN is automatically assigned. The contract itself will not include the TIN and the company name, but the VAT invoice will be issued with the company name and its TIN so that you can include it in your business costs. Once you have registered your business, please contact us and provide your company's VAT ID number.
Please note - in the case of concluding a contract with us after registering the company in CEIDG, it should be noted that the verification transfer of 1 penny must be made from a bank account that has not been established using our address. This can be a private account of the company owner.
How to conclude a contract - new limited or joint stock company
Limited liability companies, joint stock companies (including PSAs) have their own legal personality. In this situation, the contract for virtual office services is concluded with the company, which can be represented by a natural person, most often a member of the board of directors, the company president or a proxy or attorney.
In the case of new companies that have not yet been listed in the KRS, we are dealing with limited liability companies or joint stock companies in organisation, which can also conclude agreements. Such agreements are binding and do not need to be subsequently annexed once the company is listed in the KRS.
We conclude a contract for a virtual office with a new company on the day the company contract is concluded, not on the day the company is listed in the KRS. If the company is already listed in the KRS with our address and there is no contract with us, we are dealing with non-contractual use of our address, which may have legal consequences.
Steps to register a new company at a virtual office address:
- Send us information at biuro@biuro31.pl that you want to register a new company at our address. Attach to the email a pdf confirmation from your bank of a verification transfer of 1 penny. You will find the account number for the transfer in the tab Contact.
- Conclude the articles of association via the s24 system or by notarisation. At this stage you can use our address as your company address.
- Fill out form on our website, where you attach the signed articles of association and provide the other necessary data
- Once you have completed the form, you will receive an SMS from us. Reply to it confirming your willingness to enter into a contract.
After payment of the proforma invoice, a VAT invoice will be issued. You will receive the invoice as soon as you have provided us with the company's VAT number, but no later than the statutory deadline, i.e. by the 15th of the month following the month in which the contract was concluded with us.
If your company does not receive the TIN number within the statutory deadline, we will issue the VAT invoice for the service without the TIN. In that case, in order for the VAT invoice to be an expense for the new company, it will be necessary to send us a correction note to the VAT invoice received, where your company's TIN will be indicated.
How to conclude a contract - new civil partnership, general partnership, partnership, limited partnership
Civil, general, partnership and limited partnerships do not have their own legal personality. They are contracted on their behalf by persons authorised to represent them, usually one of the partners, or in the case of a civil partnership, all the partners.
The agreement may be concluded after the company has been entered in the relevant register - CEIDG or KRS.
Steps to register a new company at a virtual office address:
- Send us the information at biuro@biuro31.plthat you want to register a new company at our address. Please attach a pdf confirmation from your bank of a verification transfer of 1 penny to the e-mail. You will find the account number for the transfer in the tab Contact.
- Conclude the partnership agreement.
- Once the company has been entered in the CEIDG or KRS, complete the form on our website.
- Once you have completed the form, you will receive an SMS from us. Reply to it confirming your willingness to enter into a contract.
After payment of the proforma invoice, a VAT invoice will be issued. You will receive it within the statutory deadline, i.e. by the 15th of the month following the month in which the contract was concluded with us.
How to conclude a contract - new foundation, association
Foundations and associations have legal personality from the moment they are registered in the National Court Register, so from that moment they exist and can conclude contracts. The procedure for concluding a contract for a virtual office in the case of the above is as follows:
- Send us information at biuro@biuro31.pl that you would like to register a new foundation or association at our address. Attach to the email a pdf confirmation from your bank of a verification transfer of 1 penny. The account number for the transfer can be found under Contact.
- Register the foundation/association and wait until they are listed in the National Court Register (this can take several weeks and, in the case of formal errors, even months).
- Fill out form on our website, where you will enter the other necessary data
- Confirm by SMS that you wish to conclude a contract.
After payment of the proforma invoice, a VAT invoice will be issued. You will receive the invoice as soon as you have provided us with your VAT number, but no later than within the statutory deadline, i.e. by the 15th of the month following the month in which the contract was concluded with us.
If your foundation/association does not receive a VAT registration number by the statutory deadline, we will issue a VAT invoice for the service without the registration number.
Can I conclude the contract at your office or by correspondence?
No, the contract is concluded by the internet. We also do not enter into contracts by post. We operate online at 100%.
Verification transfer - additional information
A verification transfer of one penny (PLN 0.01) is used to confirm the details of the person or company entering into the contract with us.
The execution of the transfer is a prerequisite for the conclusion of the contract.
We have deliberately not integrated verification transfer payments into payment gateways, as is the case in online shops, to prevent suspicion that this is some kind of phishing attempt.
Enter your account number (tab Contact) and please make the transfer yourself in whatever way suits you best (e.g. via your bank’s app, website, or perhaps even at a bank branch or over the phone).
The verification transfer must be made from the bank account of the person or company that contracts with us.
This could be a personal account, for example, in a situation where we are dealing with a company that has not yet been registered or does not yet have a bank account. It could be a business account if the existing company has one.
The verification transfer can also be made from the proxy's bank account if the proxy is the one entering into the agreement on behalf of the company.
However, we do not accept a verification transfer from a bank account that has been registered at our address.
This refers to a situation where a company was registered at our address without entering into a contract with us, then applied to a bank to open a current account, and provided the address of our virtual office to the bank as the company’s address. In this situation, the bank transfer will include our office address; we will not accept this as a means of verifying the details.
We also do not accept verification transfers made via third-party companies that do not verify your identity before transferring funds to our account (e.g. Poczta Polska) or before you open an account with them.
We are aware that there are situations where someone does not have a bank account, but in this situation we are forced to withdraw from the contract.
A correctly executed verification transfer is essential for us to begin providing you with our virtual office services.
From which bank account to pay the contract for the virtual office?
You can pay for the contract itself from any account – it can be a personal account, a business account, a third-party account or an account held by another company. It makes no difference to us; unlike with the verification transfer, you have complete freedom here.
Where can I find a model contract?
A model agreement is available here. The terms of the contract are „standard” and do not differ significantly from those offered by other agencies. What sets us apart is that we provide you with the contract before it is signed, so that you can review it at your leisure, without any time pressure.
Please note that this is a template. It should not be printed, signed and sent back to us.
I need a contract yesterday, right now, at the weekend, is this possible?
We do not enter into a backdated contract; this is illegal and can have serious consequences.
However, if you need to sign a contract immediately, right now, straight away, that is certainly possible. We understand that businesses face various challenges; sometimes you need to sign a contract at, say, 10 pm, when most companies have already closed and there’s no way to do it. However, our IT system is designed so that a contract can be concluded online without unnecessary formalities or the need to contact us in real time.
This does not mean, however, that we will skip any steps; you will still need to go through the standard process, which varies depending on whether we are dealing with an existing company, a new company, or a new sole proprietorship.
In urgent cases, please obtain confirmation of the verification transfer from your bank and email it to us biuro@biuro31.pl
Fill in the form and, in the case of new companies, first conclude the Memorandum of Association and then fill in the form enclosing the Memorandum of Association in it, reply to the SMS confirming your wish to conclude the agreement.
If you have not heard from us, please ensure that you have completed all the necessary formalities and understand how we operate – please refer to the section detailed offer and the entire FAQ section. The verification transfer cannot be made from a bank account registered at our address.
That’s all; once the formalities are complete, you can start using our address. Straight away. By the next working day at the latest (in the case of night-time hours as in the example given), provided everything is in order, you will receive the contract (with the actual date of its online conclusion, i.e. the previous day) and a pro forma invoice for payment.
Once the proforma has been paid, all access will be granted, additional information will be provided and ultimately a VAT invoice 23% will be issued.
For how long is the contract concluded?
As standard, the contract is concluded for a period of 12 months, payable in advance for the year. For our regular customers, subsequent contracts – for example, in the event of business closure or the sale of companies – may also be concluded for a period of 3 or 6 months.
Can I pay, for example, monthly?
No. The service is paid for in a single instalment, in advance, for a period of one year. We decided to take this step because too many people pay late, which creates extra work involving sending reminders and checking whether payments have been received. It also means additional invoices, and all of this translates to extra work and additional costs. A one-off payment allows us to reduce the amount of extra work and, as a result, offer the service at a very attractive price.
The contract has been concluded, from when can I use the address?
You can use this address from duration of the contract indicated in the contract, please do not confuse this with the date of conclusion of the contract.
The contract can be concluded earlier and be effective from a future date, depending on how the client chooses.
For example, if a contract was signed today and the effective date of the contract is also specified as today, you can start using the address from today.
It is important to note that you usually have 7 days to pay for the service (as stated on the pro forma invoice).
You can use the address, for example, to register your business or change your company’s address even before the pro forma invoice has been paid.
However, it is only once you have paid the pro forma invoice that you will be granted access to the premises and the service will actually begin (e.g. you will start receiving notifications about new mail).
This is important because if you receive any post before the contract payment is due – for example, a standard letter – you will only be able to collect it once you have paid for the virtual office service.
Does the contract automatically renew for another year?
No. We assume that our customers will be interested in continuing to use our services and do not tie them in permanently. When the contract expires, the system will generate an email reminder about the end of the contract. The email will include instructions on how to sign a new contract for the following year. On the last day of the contract, you will receiveyou an SMS message confirming the end of the contract. If you ignore the reminders, this will result in the contract ending and no further charges being incurred.
Can I withdraw from the contract before one year has passed?
Yes. We distinguish between several situations here. A consumer who has concluded a distance or off-premises contract may withdraw from the contract within 14 days without stating a reason and without incurring costs. By consumer is meant a natural person, including a sole proprietor.
After the expiry of 14 days, the contract may also be terminated at any time, but no full or partial refund will then be granted.
